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Privacy Policy

Last updated: December 27, 2025

1. Introduction

PocketFence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parental control software and related services.

2. Information We Collect

Account Information: Name, email address, payment information, and account preferences.

Device Data: Device identifiers, operating system, app usage, and network information.

Monitoring Data: Website visits, app usage, screen time, and location data (only for monitored devices with explicit consent).

Communication Data: Customer support interactions and feedback.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our parental control services
• Generate safety reports and insights for parents
• Detect and prevent online threats
• Improve our AI algorithms and service quality
• Process payments and manage subscriptions
• Provide customer support

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect safety and security
• With trusted service providers under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and assessments
• Employee training on data protection

6. Children's Privacy

Our service is designed to help parents monitor their children's online activities. We collect data from children's devices only with explicit parental consent and solely for safety purposes. Parents have full control over what data is collected and can delete it at any time.

7. Data Retention

We retain data only as long as necessary to provide our services or as required by law. Parents can request deletion of their family's data at any time through their account settings.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal requirements)
• Export your data
• Opt-out of non-essential data processing

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through appropriate safeguards and compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@pocketfence.com
Address: [Your Company Address]
Phone: 1-800-POCKETFENCE